What Personal Data we collect and why
If you simply browse BOB/Britax’s website, you may generally do so anonymously, without providing Personal Data. When you visit some parts of our website, we may ask you for Personal Data. For example, we ask for certain information when you join us on social media, participate in community forums, contact us with questions, or request support. You can also provide Personal Data to us directly, either through our website or separately (e.g., email correspondence). Pursuant to regulatory obligations, BOB/Britax will use Personal Data collected from your product registration to notify you in the event of a product recall or as otherwise permitted under federal law.
Your Personal Data may also be used to conduct business, such as:
- Log in / Account creation, with email verification
- Registration for Britax’s electronic newsletter
- Processing and fulfilling orders
- Use of financial, bank account, credit card or bank card information to process payments for orders
- Order and shipping confirmations
- Order follow-up
- Sharing stories and photos you send us, with your consent
- Replying to an email from you
- Communicating with you in other ways, such as by mail or telephone
- Communicating with you for other purposes, such as changes to our website or policies, security updates, marketing communications, technical support, or requests for feedback
Additionally, BOB/Britax occasionally conducts online surveys to better understand the needs and profiles of visitors to our website. Any customer who does not wish to receive marketing communications from us may opt out by (1) changing their email preferences, or (2) clicking the unsubscribe link at the bottom of this website or in BOB/Britax’s electronic newsletter.
Use of Personal Data when you order a BOB/Britax® product
When you place an order for a BOB/Britax® product, we ask for your name, email address, mailing address, phone number, and a credit card number and expiration date. This Personal Data is required for orders to be processed and fulfilled, or to send an order or shipping confirmation. If necessary, BOB/Britax may provide select Personal Data to third-party shipping agents (e.g., your name, phone number, and delivery address) or financial institutions (such as credit card companies), if necessary, to order, pay for, or ship products or related services you’ve ordered from us. All Internet transactions with BOB/Britax are performed on a secure server that encrypts your credit card or bank account information to protect against access by unauthorized third parties. Your credit card or other financial information will not be stored on BOB/Britax servers.
Information BOB/Britax does not use
What information we may share
BOB/Britax may disclose user information, including Personal Data, in special cases, when it has reason to believe that disclosure is necessary, such as: to identify, contact or facilitate legal action; to comply with laws, regulations, or obligations of a governmental or regulatory body; to facilitate the sale or transfer of any part of its business or assets, or the merger or acquisition by another entity; and to protect the rights of BOB/Britax or others.
Retention of your information or Personal Data
The length of time we keep your Personal Data depends on what it is and whether we have an ongoing business need to retain it, such as to comply with applicable legal, tax, or accounting requirements. We’ll retain the Personal Data you’ve provided to us for as long as we have a relationship with you and for a period of time afterwards when we have an ongoing business need to retain it, consistent with our data retention policy and other practices. After that time, it will be deleted or anonymized.
BOB/Britax analyzes its website logs to constantly improve the value of the materials available on this website. Website logs are not personally identifiable, and BOB/Britax makes no attempt to link them with the individuals who actually browse our website.
Policy relating to children
BOB/Britax does not knowingly collect or use information from children under 13 years of age through its website or share Personal Data about children under 13 with any third party for any reason.
BOB/Britax’s website may contain links to and from third-party and/or affiliates websites managed by persons, organizations or entities not controlled by BOB/Britax. A link from this website to any other site does not imply that BOB/Britax endorses or approves of other websites and or their content. These links are provided for reference and convenience when researching related products and/or activities, and BOB/Britax encourages you to review the privacy practices of those websites.
We’re committed to protecting your Personal Data, including electronically stored data outside the U.S. When it comes to your Personal Data, security is a priority for us; however, as we all recognize, no website can be 100% secure. Any Personal Data you provide to BOB/Britax will be retained and stored with care, consistent with applicable security polices and regulations. This website uses encryption technology for the transmission of electronically stored data, with a focus on sensitive financial information.
BOB/Britax uses reasonable efforts to ensure the accuracy and reliability of this website’s content, but we make no representations or warranties about the content's accuracy, correctness or reliability. BOB/Britax is not responsible for any damages arising out of your use of, your inability to use, security issues, or other issues with the performance of this website or its content to the extent permitted by applicable law.
If you have questions or concerns about the privacy of your Personal Data when using the BOB/Britax website, please contact us by email at firstname.lastname@example.org, or by mail at:
Britax Child Safety, Inc.
4140 Pleasant Road
Fort Mill, SC 29708