Frequently Asked Questions

Stroller Questions

What colors are available?

Revolution SE - The single Revolution SE (Sport Experience) is available in black, navy, orange and plum. The Duallie SE is available in navy, orange and black.
Revolution CE - The single Revolution CE (City Experience) is available in black and plum.
Stroller Strides - The single and Duallie Stroller Strides Strollers are available in red.
Sport Utility Stroller - The single Sport Utility Stroller is available in blue and orange. The Duallie is available in orange.
Ironman - The single Ironman is available in yellow and navy. The Duallie Ironman is only available in yellow. 

What are the differences between BOB Strollers?

Please see the charts below for the differences between BOB jogging strollers.  

Also check out Which BOB is right for me?

What is the age recommendation for your stroller?

BOB recommends that children should be at least 8 weeks old before riding in a BOB stroller without a BOB Infant Car Seat Adapter and compatible infant car seat. Please note that babies incapable of holding their head up must have additional head and neck support to ride safely and comfortably. For jogging stroller or off road stroller use, children should be at least 8 months old. With the addition of the BOB Infant Car Seat Adapter and compatible infant car seat, newborns may be able to ride in the stroller. Children develop at different rates. Prior to first use, consult with your pediatrician regarding the suitability of stroller use with your child. Please refer to the below table for age/use guidelines.
The Infant Car Seat Adapter is designed for walking only due to the higher center of gravity. This accessory will allow parents to use select infant car seats with BOB Strollers.

What are the weight limits of the stroller?

Our lightweight jogging strollers have a maximum weight capacity of all BOB single strollers is 70 lbs (32kg) including occupant plus luggage weight, and for the Duallie strollers, 50 lbs per seat, 100 lbs (45kg) total, including occupant plus luggage weight.

What is the Low Boy weight capacity?

The maximum weight capacity of the Low Boy basket is 10 lbs (4.5kg). Also, be careful not to overload the seat back pocket, maximum weight 2 lbs (1kg), as this will increase the possibility of stroller tip over.

How do you fold the single stroller?

To fold the single BOB stroller; set the parking brake, remove children from seats and any contents from stroller, compress the Handlebar Release Levers simultaneously on each side of the handlebar, and fold the handlebar forward. Then, pull on the red Frame Release Handle just below the seat. The rear wheels will swing forward and your stroller will be move into a folded position. You can then use the wrist strap buckle to secure the folded stoller for transport or storage.

How do you fold the Duallie stroller?

To fold any BOB Duallie Stroller; set the parking brake, remove children from seats and any contents from stroller, and then disconnect the red Seat Retention Strap located on the underside of the stroller seat. Compress the Handlebar Release Levers simultaneously on each side of the handlebar, fold the handlebar forward, and then pull on the red Frame Release Handle just below the seat. The rear wheels will swing forward and your stroller will move into a folded position. You can then use the wrist strap buckle to secure the folded stroller for transport or storage.

How do I store my stroller?

It is best to store your baby stroller indoors when it is not in use. This will prolong its attractive appearance. Extended exposure to the suns ultraviolet rays will fade and damage the fabric, tires, and plastic parts.

Serial number location?

Standing at the handle bar, the serial number is located near the back right wheel on the inside of the square frame tubing of the stroller. The number for newer strollers will be on a white sticker and start with A or B; older strollers will have a six digit number stamped into the frame. Strollers produced in, or before, 1999 will not have a serial number.

How old is my stroller?

The easiest way to determine the age of your stroller is to cross-reference the serial number to our directory of online manuals found at the link below. If you are standing at the handle bar, the serial number is located next to the back right wheel on the inside of the square frame tubing of the stroller. The number for newer strollers will be on a white sticker and start with A or B; older strollers will have a six digit number stamped into the frame. Strollers produced in, or before, 1999 will not have a serial number.

Cleaning?

The fabric has a stain resistant treatment that makes most cleanups easy. Use a sponge with a solution of mild soap and cold water (maximum temperature of 100 deg. F / 38 deg. C). Rinse thoroughly with clean water to remove soap then air dry. Do not use detergent.

Regular inspections?

We recommend inspecting your stroller before every use. Verify tire pressure. Verify all screws, attachment points and fasteners are tight. Check all wheels to be sure they are securely clamped. Check for tears or excessive wear in the fabric. We recommend you take your stroller to a designated BOB dealer for periodic inspection and service.

Flat tire explanation?

Each tire has an inner tube that simply needs to be patched or replaced when punctured. Just like the tires on your car, a tire can go flat from road debris such as broken glass, thorns, etc. All manufacturers of jogging strollers use a tire and inner tube to help keep the weight of the stroller to a minimum and provide a smoother ride for your child. New tubes can be purchased at your local bike shop for about $5 each. Our tires and tubes are the same size used by most kid’s bike manufacturers. We suggest asking the shop about tire liners, which go on the inside of your tires, to help reduce the number of future flats.

Are flats under warranty?

Flat tires are not covered by the BOB warranty. Each tire has an inner tube that simply needs to be patched or replaced when punctured. Just like the tires on your car, a tire can go flat from road debris such as broken glass, thorns, etc. BOB warranty does not cover inner tubes, because they can become punctured by sharp debris. All manufacturers of jogging strollers use a tire and inner tube to help keep the weight of the stroller to a minimum and provide a smoother ride for your child. New tubes can be purchased at your local bike shop for about $5 each. Our tires and tubes are the same size used by most kid’s bike manufacturers. We suggest asking the shop about tire liners, which go on the inside of your tires, to help reduce the number of future flats.

How to locate a leak in your tire tube?

To determine where the leak is coming from you will want to mark the side of the tire with a sharpie where the valve stem is located. Once the tire and tube have been removed partially inflate the tire and submerge it in water to locate the air bubbles. Once the leak has been detected reinstall the tube in the tire, but when doing so, make sure the valve stem lines up with the sharpie mark. This will allow you to determine if the flat is occurring from sharp objects or if there is a sharp object in the tire itself.

How do you keep the stroller in the folded position for transport or storage?

For strollers pre 2011, the wrist strap is used to secure the stroller in the closed position. With the stroller in the folded position, loop the strap over the handlebar and Velcro it closed at the rear wheel cross tube. This will secure the stroller for transport and storage. For 2011 or newer models, the wrist strap features a folding lock buckle that fastens to another buckle at the rear wheel cross tube (below the stroller's rear parking brake.)

How easy is it to turn a fixed wheel stroller?

All of the BOB strollers are designed so the child’s weight is centered over the rear axle. This allows you to turn the stroller by placing very little pressure on the handlebar, elevating the front wheel and pointing the stroller in the direction you want to go.

My handlebar hand brake is not working?

Without seeing the stroller, the problem is often located at the brake caliper by the wheel. When you’re looking at the front of the stroller, on the left-hand side of the brake, there is a lever that says open/close. The open position widens the distance between the brake pads and the rim so you can remove the front wheel. By pulling down and towards you on the lever, that will bring the brake pads close to the wheel for normal use. This will allow you to apply the brakes, and engage the parking brake as well. If this does not work, you can take the stroller into your local bike shop and they can make any necessary adjustments to the brake for you.

My stroller squeaks?

You can fix the squeaky area by turning your stroller upside down and lubricating the shock piston with a 3-in-1 oil or bicycle chain lubricant. The best lubricant to use is Tri-Flow Lubricant and is available at your local bicycle shop for about $5. Let the oil run down the piston and into the shock housing. Turn your stroller upright and compress the shock a few times to coat the contact areas. Also, on strollers produced prior to 2011, lubricate the black plastic pivot bracket, which is the triangular piece in front of the shock. You’ll want to lubricate between the plastic and metal to help stop any squeaks.

Stroller pulls to one direction?

The first thing you will want to do is make sure the tire pressure is set to 30 psi on all tires, 60 psi for Ironman Strollers. If one tire is lower than the other, the stroller will tend to pull in that direction. If your stroller model is 2005 and newer, it will have tracking adjustment knobs at the end of each fork. For instructions on how to adjust the tracking refer to your owner's manual.

My stroller shakes like a shopping cart, vibrates jiggles, etc.

It sounds like the stroller’s headset has become loose. This can be caused by running or jogging with your stroller in the swivel mode or it can sometimes just happen over time. A local bike shop that sells BOB strollers can repair it for you.

The seat harness doesn’t fit my child?

With the child in the seat of the stroller slip one shoulder strap over each shoulder and position the crotch strap between the legs. Fasten the shoulder straps by inserting both shoulder strap buckles into the crotch strap buckle. Note: the crotch strap should be adjusted to have a snug fit. Adjust the shoulder strap height by placing it just above the shoulder. Open the Velcro pads and slide the buckle up or down to adjust the strap tension. The seat harness should fit snugly and be comfortable. Lastly, adjust the lap strap to fit snugly, but yet comfortably for the child.

My stroller didn’t come with a manual?

BOB Strollers come with a manual in the rear mesh cargo pocket behind the seat. If yours is missing, click on this link  for our online manuals. You will be able to select the model you purchased and print off the manual you need.

Need more details?

A step-by-step guide with illustrations can be found in your owner’s manual. If you no longer have the manual you can print or view an online copy of the manual  here.

Why is the seat recline not completely horizontal?

It would exceed the allowable recline angles set by ASTM (American Society for Testing and Materials) for carriages and strollers. ASTM standards are voluntary standards for quality & safety to which BOB adheres.

Warranty

Limited Warranty
BOB Trailers Inc. takes pride in its workmanship and strives to manufacture the best products possible. Therefore, we warranty our strollers against defects in material and workmanship for the periods and parts set forth below, subject to the conditions listed below. Since no product is indestructible, it does not cover defects attributable to or resulting from normal wear, abuse or alteration.
Frame and Components
The frame is warranted for five years. Components and fabric are warranted for one year. Warranty is only valid for the original purchaser. Proof of purchase is required to exercise this warranty. Labor and freight charges are not included.
Normal Wear
Normal wear, corrosion, neglect, abuse, accidents, improper assembly or maintenance, or the installation of parts or accessories not compatible with the original intended use of the stroller, as sold, are not covered by this warranty. Tires and tubes are not covered under the limited warranty.
Warranty Claims
Warranty claims must be made through an authorized dealer. This warranty is limited to the repair or replacement of the defective part. BOB shall in no event be responsible for consequential or special damages.
This limited warranty is the only express or implied warranty applicable to BOB. Any implied warranties, including warranties of merchantability and fitness shall be limited in scope and duration in accordance with this limited warranty.