Contact Us

Can't find what you need on our website? Want to talk with a live person about BOB strollers or BOB trailers?  Give us a call. Our customer service team can answer your questions about using our strollers with car seats, warranty questions for your jogging stroller or to help find a dealer near you.

Customer Service


1-704-409-1699 (If calling from outside the USA or Canada)


Please complete our online submission form and a customer service representative will respond to you in two business days.
Click here to provide your product information so that we can resolve your request for information quickly.

For urgent matters, please contact us via phone rather than email.

Hours of Operation:

Monday to Thursday:  9:00 am - 5:15 pm (ET)
Friday: 9:00 am - 4:45 pm (ET)


BOB Gear by Britax
4140 Pleasant Road
Fort Mill, SC 29708



Australia & New Zealand:

Phone:  1300 303 330


Media Inquiries:

Questions from members of the media, including blogger inquiries regarding product reviews, should be directed to our media contacts.

Media Inquiries

Unsolicited Product Ideas:

BOB Gear by Britax (Britax Child Safety, Inc.) does not accept unsolicited ideas from external parties.  We appreciate the time and effort involved in creating an idea and we apologize for any disappointment this has caused. We wish you continued success in your future endeavors.  Please be assured that any submissions you may have shared have not been and will not be reviewed by anyone involved in product development, and no copies or reproductions will be made.